Public services across the UK face an unprecedented level of challenge. Changing demographics, squeezing budgets, confused customers all feature in many places. Lot of subject matter experts around to tell us what works and what we need now is combine them with real world scenarios and make improvement happen on the ground for our people. We need to give birth to a new, joined up public service wide 'i'.
'i' stands for improvement. It also stands for ideas, innovation, integration, and involving others. With organisational changes everywhere, there should be a common understanding that all improvement needs change but not all change leads to improvement. Whether it is a large scale change in a policy or a process, in health, social care or more generally any public service, innovation and improvement needs to be at the heart of everything we do - simply because tomorrow's problems cannot be solved by yesterday's solutions. How do we, as leaders and followers, communicate our collective vision for our population and progress made to achieve them ? 'i' space could be part of the solution in articulating our public value, mobilise people and develop innovation capability.
'i' space can be a wall, corridor, board or a room conducive to encourage ideas and to plan, do, study and act on the promising ideas. Some of the best performing and forward thinking health and care systems have their 'i' spaces everywhere - in fact, every space has an 'i' corner. The pictures below is an example of how the 'Qulturum' in Jonkoping County Council does it - it has plans and progress made by all organisations in the county mapped on a wall - it is not a dashboard for monitoring performance, it is rather a story board where people from various organisations come together to share their learning, generate ideas for innovation and plan next steps.
Where is our 'i' space for Lancs? What can we do to build one together?
'i' stands for improvement. It also stands for ideas, innovation, integration, and involving others. With organisational changes everywhere, there should be a common understanding that all improvement needs change but not all change leads to improvement. Whether it is a large scale change in a policy or a process, in health, social care or more generally any public service, innovation and improvement needs to be at the heart of everything we do - simply because tomorrow's problems cannot be solved by yesterday's solutions. How do we, as leaders and followers, communicate our collective vision for our population and progress made to achieve them ? 'i' space could be part of the solution in articulating our public value, mobilise people and develop innovation capability.
'i' space can be a wall, corridor, board or a room conducive to encourage ideas and to plan, do, study and act on the promising ideas. Some of the best performing and forward thinking health and care systems have their 'i' spaces everywhere - in fact, every space has an 'i' corner. The pictures below is an example of how the 'Qulturum' in Jonkoping County Council does it - it has plans and progress made by all organisations in the county mapped on a wall - it is not a dashboard for monitoring performance, it is rather a story board where people from various organisations come together to share their learning, generate ideas for innovation and plan next steps.
Where is our 'i' space for Lancs? What can we do to build one together?
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